Refund policy

30-day refunds

If you are not satisfied with your Furfree mitt, email support@tivoora.com within 30 calendar days after delivery. Include your order number and tell us what went wrong.

For our single-mitt orders, a physical return is not required. Please contact us rather than mailing the item to the supplier. We do not charge a restocking fee.

Damaged, incorrect or missing orders

If your item arrives damaged or incorrect, contact us promptly. A photo can help us resolve the issue, but please contact us even if you cannot provide one. If tracking shows a problem or your order has not arrived by the stated delivery deadline, contact us so we can investigate and arrange the appropriate refund or replacement.

Cancellations

Contact us as soon as possible to cancel an order. Orders cancelled before dispatch receive a full refund. If an order has already been dispatched, the 30-day refund policy above applies after delivery.

Refund processing

Refunds are issued to the original payment method. We aim to review requests and initiate approved refunds within 5 business days. Your bank or payment provider may need additional time before the refund appears.

This voluntary policy does not limit any rights you have under applicable consumer law.